How can we help?
Answers to the questions we hear most about our pieces and how we make them. Cannot find yours? Send us a message below.
Ordering and pricing
The first person is $100, each extra person is $59 and pets are $35 each. The full price updates on the product page as you choose. Pricing for our other collections comes with each drop.
Yes. Groups of 5 or more are custom orders. Message us using the contact form and we will reply with a quote and timeline before you pay.
Your photos
A clear, well-lit photo where faces and outfits are easy to see. Full body works best.
Yes. Extra angles help us get hair, outfits and little details right.
Tell us what you have in mind in the notes when you order and we will let you know what is possible.
Making and timing
Everything we sell is made to order. Expect 7 to 21 days of making time before your order ships.
Yes. Once it is painted, we send you a photo of your finished piece to approve.
Yes. We print everything in-house, then sand, prime and finish it by hand in Calgary.
Shipping
We ship across Canada with tracking, and pickup in Calgary is free if you would rather grab it in person. Shipping outside Canada is not available yet.
Flat rates by region: Alberta $12.99, BC, Saskatchewan and Manitoba $16.99, Ontario and Quebec $18.99, Atlantic Canada $21.99. Orders over $179 ship free.
Changes and returns
Yes, within 24 hours of ordering, before we start printing. Message us and we will update the details or refund you in full.
Because every piece is made for you, we do not accept returns or exchanges once painting has started. That is why we send you a photo to approve first.
Send us photos of the piece and the box within 7 days of delivery and we will repair or remake it at no cost.
Custom and add-ons
Yes. Every base is made with room to grow, so a new baby, partner or pet can join anytime.
Maybe! Send us a message with your idea and a photo if you have one, and we will let you know.
Say hi. We read everything.
Questions about an order, a custom idea, or just want to show us your mini? Drop us a note.