You can change or cancel your order within 24 hours of placing it, as long as we have not started printing. Email info@imbued.shop and we will update the details or refund you in full.

After that window, your piece is already being made. Because it is personalized we cannot resell it, so we do not accept returns, exchanges or refunds once painting has begun.

Before anything ships, we send you a photo of your finished piece. If something looks off, tell us and we will fix it before it goes in the box.

Send photos of the piece and the packaging to info@imbued.shop within 7 days of delivery and we will repair or remake it at no cost to you.

Every order ships with tracking. If a parcel is lost in transit, contact us and we will work with the carrier and make it right.

Everything is made to order. Expect 7 to 21 days of making time before your order ships. Custom and large group orders take longer, and we confirm the timeline before you pay.

We ship across Canada. Shipping outside Canada is not available yet, so send us a message and we will let you know when it is.

Alberta $12.99. British Columbia, Saskatchewan and Manitoba $16.99. Ontario and Quebec $18.99. Atlantic Canada $21.99. The territories and remote areas are calculated at checkout. Orders over $179 ship free.

Pickup in Calgary is free. Choose it at checkout and we will arrange a time once your piece is ready.

Every order ships with tracking and you will get the number by email when it goes out.

Your name, email address, shipping address, the photos and notes you send us, and your order history. Payment details go directly to our payment processor.

To make your piece, to send you order updates and your approval photo, and to answer your messages.

The photos you upload are used to make your piece. We do not share or post them publicly unless you tell us we can. Ask us to delete them once your order is complete and we will.

Our store runs on Shopify and our shipping is handled by Canada Post, so your details pass through their systems. Each has its own privacy policy.

Email info@imbued.shop to see what we hold about you, correct it, or ask us to delete it.

Placing an order is an offer to buy. We confirm by email, and we may decline an order or a custom request if we are not able to make it well.

By uploading a photo you confirm you have the right to use it, and that anyone in it is happy to be turned into a figurine.

Every piece is painted by hand, so small variations in finish are normal. We aim for a likeness, not an exact replica.

Prices are in Canadian dollars and may change. Taxes and shipping are added at checkout.

Our responsibility for any order is limited to the amount you paid for it. These terms are governed by the laws of Alberta, Canada.